American Futuristics ("we," "us," or "our") operates a virtual contact center and fractional IT services business. This Privacy Policy explains how we collect, use, disclose, and protect information about you — whether you're a prospective client visiting our website, a business client using our services, an end customer interacting with our contact center team on behalf of one of our clients, or a job applicant.
We take privacy seriously. We don't sell your data. We don't spam you. We collect what we need to do our jobs, protect it, and use it only to deliver or improve the services we provide.
American Futuristics is a U.S.-based company providing virtual contact center services and fractional IT solutions to small and mid-sized businesses. Our registered business address and primary contact information are listed in the Contact Us section at the bottom of this page.
We act in two capacities under this policy:
As part of delivering virtual contact center or IT support services, we may process data that our clients provide to us or that is generated during service delivery. This includes:
We use the information we collect to:
Where required by applicable law — including state wiretapping and electronic communications statutes — callers are notified of recording at the start of the call via an automated disclosure. By continuing a call after this notice, callers consent to recording.
Our clients determine whether their customer calls are recorded and for how long recordings are retained. If you have questions about a specific client's recording practices, contact that client directly.
Call recordings are stored securely and are accessible only to authorized personnel. Recordings are used solely for:
We do not use call recordings to build advertising profiles or sell to third parties.
To deliver managed IT and fractional IT services, our team members may require access to client systems, networks, devices, and data. This access is:
Our team does not access client systems outside of scheduled or authorized service windows except in response to active incidents or security emergencies — and we will always notify the client as promptly as possible when such access occurs.
We may deploy remote monitoring and management (RMM) software or endpoint detection tools on client-authorized devices. These tools collect system health data (CPU, memory, disk, patch status, event logs) for the sole purpose of maintaining the health and security of the client's IT environment. This data is not used for advertising, profiling, or any purpose outside of IT service delivery.
When performing work inside a client's environment, we may incidentally encounter business data, customer records, or other sensitive information. Our personnel are trained to treat all such data as confidential, to access only what is necessary to perform the task, and never to remove, copy, or use client business data outside of the service context.
We do not sell, rent, or trade your personal information. We share information only in these circumstances:
We use trusted third-party vendors to help us operate — including scheduling tools (Calendly), payment processors, cloud storage and communication platforms, and IT management software. These vendors access only the data necessary to perform their function and are bound by contractual data protection obligations.
Information generated during service delivery — call logs, interaction summaries, IT support records — is shared with the relevant client as part of the services they've contracted with us.
We may disclose information if required by law, court order, or valid government request, or when we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or protect the safety of our personnel, clients, or the public.
If American Futuristics is involved in a merger, acquisition, or asset sale, customer information may be transferred as part of that transaction. We will notify affected parties prior to any such transfer and make clear any changes to this Privacy Policy.
We may share information for any other purpose with your explicit consent.
We retain information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:
When data is no longer needed, we delete it securely or anonymize it so it can no longer be linked to an individual.
We implement administrative, technical, and physical safeguards designed to protect the information we hold against unauthorized access, disclosure, alteration, or destruction. Our security practices include:
No method of electronic storage or transmission is 100% secure. While we take commercially reasonable steps to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at security@americanfuturistics.com.
Our website uses cookies and similar technologies to provide basic site functionality and understand how visitors use our site. We use:
We do not use advertising cookies, retargeting pixels, or third-party ad networks on our website.
You can control cookies through your browser settings. Disabling cookies may affect some site functionality but will not limit your ability to read content or contact us by other means.
Depending on your location and relationship with us, you may have the following rights with respect to your personal information:
To exercise any of these rights, email us at privacy@americanfuturistics.com. We will respond within 30 days. We may need to verify your identity before processing a request.
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information.
In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:
We do not sell your personal information and do not share it with third parties for cross-context behavioral advertising. You therefore have the right to opt out of a sale or sharing that does not currently occur — but we honor that right nonetheless.
California residents have the right to:
To submit a CCPA/CPRA request, email privacy@americanfuturistics.com with the subject line "California Privacy Request." We will respond within 45 days as required by law.
Our services are designed for businesses and are not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If we become aware that we have collected personal information from a child under 13, we will delete it promptly. If you believe we have inadvertently collected such information, contact us at privacy@americanfuturistics.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of our website or services after a policy update constitutes acceptance of the revised terms. If you do not agree with the updated policy, please contact us to discuss your options or discontinue use of our services.
If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please reach out:
We will acknowledge receipt of your inquiry within 2 business days and aim to resolve all privacy matters within 30 days.
We'll give you a straight answer — no legal runaround.